Best Practice - Managing Stale CIs effectively.

[Miguel Ferro]

Hi,

How do you personally manage your CIs when they become stale? I'm dealing with an estate of approximately 50k Stale CIs in a DEV instance, and I want to do a "cleanup."

Do you mark them as retired or delete or archive them, also, what is the reasoning for your choice? What is the best practice for taking this action?

Thanks

[Sumanth16]

Hi @Miguel Ferro ,

We usually see why this is a stale CI.

For example:

1) If this CI is created by Discovery then we see if there is any change done on this CI on network or do we have any error's for this CI while discovering it.

2) If this is update or created using a import set then we contact Owner's of this CI and then take actions on this.

First you need to know are these stale Ci not used anymore or some issue which is not updating these.

If its not used anymore, retire them. Deleting is not a good practice .

Does anyone know if deleting a CI actually deleted any association with incidents?

No incident gets deleted. The CI will be not available which was linked

Now if you want to exclude them from been visible to our ITSM processes then it depends on how you implement it. CI field on incident has a reference qualifier, their also you can exclude this CI by marking them as Non Operation as you said above. But before marking them non operation do initial analysis where it is really non operation on real network or not.

Please hit like and mark my response as correct if that helps

Regards,

Sumanth Meda

[Miguel Ferro]

Understood regarding the procces to identify eh the CIs is stake. I am on it.

What’s the best way to update them (all 50k CIs)

[SK Chand Basha]

Hi @Miguel Ferro 

Write a scheduled job or Flow to retire the CI if not updated in specific time interval.

Refer this thread for better understanding

https://www.servicenow.com/community/cmdb-forum/best-practices-for-ci-retirement-archival-rules/m-p/...

Mark it helpful and Accept Solution!! If this helps you to understand.

[Miguel Ferro]

Thanks for your response.
Do you know if it is possible to use the CMDB Data Manager to move all Stale CI for life Cycle Stage = End Of lie and archive them after that? 
How can I do that?