Catalog Requests

[ArunG29061990]

Hi, 

We have a requirement to mention the different Business Services under one ServiceNow catalog. 

As of now, we are using the below-given scripting code so that free support case business services can be popped up when we create a new ticket via Catalog request. 

         current.business_service = gs.getProperty("bw.business_service.free_support_cases.sys_id");

but now the requirement is to use different business offerings. Example

In catalog we have 4 options to select:

1. Production A

2. Production B

3. Production C

   So If I choose Production A then "Business Service A" should be linked in ticket, If i choose production B then "Business Service B" should be linked.

I assume we need to replace "current." from the scripting but how? Any suggestion please 

[Niklas Peterson · Accepted solution]

Hi @ArunG29061990 ,

Current would be the record you are running the logic on. current.business_service would be a field called business_service on the same record. gs.getProperty is the code for fetching the value of a system property. In this case the system property called bw.business_service.free_support_cases.sys_id.

If you want to replace the logic to have different services depending on the option then it's the gs.getProperty logic that you need to replace with a mapping between option and service.

Regards,
Niklas