Category is not being populated in Servicenow catalogs

[ArunG29061990]

Hi,

I want to select Guidance & information as a default category so I used "current.category = "guidanceandinformation"; in template.

but it's not selecting the default "Guidance & information category than creating a new one.

Can you please suggest what I need to change so that the default category can be selected?

Other catalogs are working fine but the problem is only with "Guidance & information"

[Tai Vu · Accepted solution]

Hi @ArunG29061990 

It looks like you're setting incorrect/unmatched value of the choice "Guidance & information".

You can try to look into the sys_choice table and confirm that whether the choice value is "guidanceandinformation" or something else.

URL: https://<instance_name>.service-now.com/sys_choice_list.do?sysparm_query=labelSTARTSWITHGuidance%20%26%20information

Cheers,

Tai Vu

[ArunG29061990]

Thanks @Tai Vu yes the value was something else but now it's working fine. 🙂