CI Class for Tablets

[Jon Collins2]

Hi Folks, 

What CI Class would you recommend using for Tablets? Today, our model category for Tablets is not associated with a CI Class and therefore, we are tracking Tablets as assets only. Leadership would like to begin having company Tablets have a CI, so I need to create a new model category (with a CI Class), and move the assets there. 

What is your recommendation for CI Class? Thanks!

[Tony Chatfield1 · Accepted solution]

Hi, there is a list of OOB cmdb_ci tables available here

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html

cmdb_ci_comm looks like the best option based on description,
If not 100% suitable then I would consider extending this table with 1 entry for 'phones' and 1 for 'tablets'
this way any missing common fields shared by the 2 device types could be set at cmdb_ci_comm and class specific detail can be configured on the relevant child table.

But table extensions are not required\forced on you by ServcieNow
and OOB cmdb_ci_comm may be an excellent fit for your business needs,
in which case the less unnecessary customization the better.

[Jon Collins2]

Thanks Tony, very helpful!

[SandyBatcheller]

Hi Jon,

Handheld Computing Device [cmdb_ci_handheld_computing] might be another table to consider.

[naxis alx]

Microsoft mdm intune linked tablets as Handheld Computing Device [cmdb_ci_handheld_computing]