Dear Experts,
we are facing an issue with duplication, The reason the serial number is not populating with ci, even though the script on assetandci has
if (ciClass != '') {
var ciSysId;
var ci = new GlideRecord(ciClass);
ci.initialize();
ci.asset = asset.sys_id;
// in the absence of a calculated name for CIs, set
// something so links don't appear blank
ci.name = asset.model.name;
// Populate manufacturer
ci.manufacturer = asset.model.manufacturer;
// inherit values from asset for shared fields
var sync = new AssetAndCISynchronizer();
sync.syncRecordsWithoutUpdate(asset, ci, 'cmdb_ci', false);
// insert CI record and stick its reference in the asset
var assetCMDBUtil = new AssetCMDBUtil();
if (asset.install_status != 2
&& !gs.nil(asset.serial_number)
&& assetCMDBUtil.isSerialNumberMandatory(asset.model_category)) {
ci.name = asset.serial_number + ' - ' + asset.model.name;
ciSysId = assetCMDBUtil.createCIUsingIRE(ci);
} else {
ciSysId = ci.insert();
}
asset.ci = ciSysId;
}
},
not showing serial number#
I am hoping to fix it so it will look like this which is in my PDI.
APPRECIATE YOUR HELP!
