CMDB Health Dashboard Incomplete Score showing for duplicate.

[manikandanp]

I have encountered an issue with duplicate CI score calculation, causing it to be unable to complete the score. As a result, I  noticed that the overall percentage is not available on the dashboard.
I have validated the de duplication task and there are task created for duplicate ci even though the job not created any health result for duplicate metric.

Any one can help on this. I have almost checked all the documents available but unlucky.

[Pratiksha]

Check this out : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Share a screen shot of threeshold you have configured.

Regards,

Pratiksha

[manikandanp]

[Pratiksha]

Threshold for the number of duplicate CIs, which if exceeded, support for reconciliation in the Duplicate CI Remediator is limited (1,000 by default). glide.duplicate_ci_remediator.max.cis

Type: integer Default value: 1000 Location: Configuration > CMDB Properties > Duplicate CI Remediator Properties Learn more: See 'Large number of duplicate CIs' in Remediate a de-duplication task (legacy). This threshold never exceeds 5,000, even if you set the property to a value greater than 5,000

See if this can help : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829103

You are getting incomplete results because the their may be to many which is failing the matic. How you are inserting data in cmdb? Are you using IRE while doing so?

[manikandanp]

updated the property and ran the job again but still incomplete for duplicate.

[manikandanp]

We have discovery running and IRE is also defined