CMDB Health results Description change

[Munny1]

1.At creation /after creation of record in cmdb_health_result  need to change the description.

from :

 Following required fields are not populated
name

To   : change the format  as below 
<missing field(name)> Following required fields are not populated

2.Remediate Duplicate Task short description need to copy to CMDB Health Result description (Metric: duplicate)

Remediate Duplicate Task Record

CMDB Health Result Duplicate metric record

3. Upon creation of task it should assign to some xyz user +notification

4.Remove all relationships when a CI is at "Decommissed" state .

Can some one help me on this how this tasks are getting creating and how can we change the description

[Dr Atul G- LNG]

 Hi @Munny1 

Have a look here:

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

As per 1st screen shot, you need to update the u_server_catgeory for mentioned CI.

Go to CI and update. 

[Sandeep90]

1. One way to achieve this is through business rules but we don't honor the business rules to improve the performance of the writes to these tables. There is a system property to enable using glide records to persist the data but I would strongly suggest not to do it without evaluating the performance impact it will have. 

2. Same use business rule to get the info an populate it, this description does not make sense on the health result as CI always belong to one class and description on the task indicates what classes the duplicates are from. 

For 4 use data manager policy to achieve it.