CMDB Health score in Xanadu

SimoF
ServiceNow Employee
ServiceNow Employee

‎02-07-2025 08:47 AM

I have few questions regarding the new scoring system in Xanadu:

  1. Are they any plans to revert to the pre-Xanadu model of CMDB Health calculations? If so, what is the timeline for the update and if that will be through a patch?
  2. Does ServiceNow have any planned updates/patches to address potential issues with health score calculations in the near future?
  3. Are they any changes made to the calculation logic for health scores during or after the upgrade to Xanadu?

Thanks

Simo

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2025 02:30 PM

Hi @SimoF 

 

You’re a ServiceNow employee, so I think the best approach would be to connect with the internal product team to get updates on these questions.

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Dr. Atul G. - Learn N Grow Together
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SimoF
ServiceNow Employee
ServiceNow Employee
In response to Dr Atul G- LNG

‎02-07-2025 02:34 PM

Hi @Dr Atul G- LNG 

 

Can you email me the contact info of the product team?

 

Thanks,

Simo

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SimoF

‎02-07-2025 02:36 PM

Sorry mate, I have no idea internal product team. You need to ask your team mate for same if they know.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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