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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
The title colors of the filter element on dashboards don't seem to be able to be updated. The light grey font color doesn't show up well on colored backgrounds.
The code which has been written in the flow designer is not working in Test environment but is working in dev and Prod environment. What could be the issue? Any suggestion on that.
Hi everyone,I’m currently setting up the AI Service Graph Connector for Microsoft in AI Control Tower, and I’ve run into an error during the "Configure and test AI services connection" step.The Error:Alert level: Critical. Test connection failed. Rea...
Hi Community!! We are trying to integrate Tenable with ServiceNow and are using Service Graph Connector for Tenable. We have used MID Server for SG Connections and test connection is successful, if we don't use MID Server then SG connection is not su...
WORKFLOW DATA FABRIC ZCC for ERP Content Packs:what they are, where to find them, and how to get moving You have ZCC for ERP installed and a SAP connection ready. The next question is usually the same: where do I actually start? Content packs answe...
I have completed the task by it shows validation failed why?
Hi all,following the release upgrade to Australia on 06/15/2026, what is the rationale according to which some Core reports/dashboards were automatically migrated to Platform Analytics (Next experience) and others were not?Could someone explain it to...
I am creating a platform analytics dashboard listing tickets for my team with tabs: Active, Unassigned, My Work, Closed by Me, Closed by Team. Each tab is a "List" data visualization, but I cannot find an option for automatic height. If I manually s...
Scenario: 1. In IntegrationHub ETL field mapping, we have a user input field X which contains empty string value 2. Currently, "cmdb_ci_linux_server" table exists linux server Y record that has field "short_description" with value "test description" ...
Hi Team , The ask is to display total count of those existing two fields from the related list tabs from the change request.Need a guidance , how do i implement
For teams managing integrations with multiple internal and external APIs, how are you handling API testing in CI/CD?We're evaluating tools that provide a CLI and can:Run API tests automatically in pipelinesManage multiple environmentsSupport collabor...
Hello,We would like to understand how Knowledge Base (KB) search and Recommended Actions determine which knowledge articles are returned and ranked in ServiceNow.Specifically, I have the following questions:What criteria are used by KB Search and Rec...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...
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