CMDB

[ShiningStar1]

Hello All,

Please help with the below two requirement as i am new to CMDB .

How to make the CMDB attribute fields read only to cmdb users.

How to hide the retire CIs.

Please help with the required steps.

[Dr Atul G- LNG]

Hi @ShiningStar1 

To make the field read-only you can use ACL.  And mention the role in ACL.

https://www.servicenow.com/community/itsm-forum/make-cmdb-read-only-for-itil-users/m-p/665767/page/2

https://www.youtube.com/watch?v=Hce-nZdCedw

where you want to hide the retired CI. On the Incident table?

[ShiningStar1]

Hi ,

Thank you for your reply .

Retired CIs need to put in cmdb_ci_server table .Itil users cannot see the retired ci in the cmdb server table.

[Dr Atul G- LNG]

What do I need to put? Every CI holds the list of CIs and has all states. May I know why retired CIs are hidden for ITIL users? Better users can put filters, or you need to create a new ACL for the same.

[ShiningStar1]

Hi Atul,

Thank you for your reply again .There is a requirement to hide the retired cis so only operational should be visible .How to achieve this.