CMDB
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12-14-2024 07:31 AM - edited 12-14-2024 07:33 AM
Hello All,
Please help with the below two requirement as i am new to CMDB .
How to make the CMDB attribute fields read only to cmdb users.
How to hide the retire CIs.
Please help with the required steps.
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12-14-2024 10:25 AM
To make the field read-only you can use ACL. And mention the role in ACL.
https://www.servicenow.com/community/itsm-forum/make-cmdb-read-only-for-itil-users/m-p/665767/page/2
https://www.youtube.com/watch?v=Hce-nZdCedw
where you want to hide the retired CI. On the Incident table?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2024 10:32 AM
Hi ,
Thank you for your reply .
Retired CIs need to put in cmdb_ci_server table .Itil users cannot see the retired ci in the cmdb server table.
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12-14-2024 10:36 AM
What do I need to put? Every CI holds the list of CIs and has all states. May I know why retired CIs are hidden for ITIL users? Better users can put filters, or you need to create a new ACL for the same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2024 10:38 AM
Hi Atul,
Thank you for your reply again .There is a requirement to hide the retired cis so only operational should be visible .How to achieve this.
