The overview of basic steps to configure are as follows:
1. Go to CI class manager
2. Open the required CI class
3. Set up health inclusion rules to narrow the scope of CIs for health monitoring
4. Go to the Completeness, Correctness and Compliance tabs to configure the criteria as required. It is not necessary to set up all of these. You can decide which ones need to be configured based on what all are important for the organization for health monitoring.
5. Repeat the steps for other CI classes. You need to consider only the most important CI classes for the purpose of health tracking.
There are additional steps outside the CI class manager for setting the weightage of each metric, enabling remediation tasks etc.
Following are URLs with details about CMDB health metrics and their configuration:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/co...
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/re...
