CSA Question

[pwpriyadars]

ServiceNow contains a resource which provides the following:
1. A standard and shared set of service related definitions across ServiceNow products and platform that
will enable and support true service level reporting.
2. A CMDB framework across our products and platform that will enable and support multiple
configuration strategies.
What resource do these statements describe???
A. Common Services Data Model (CSDM)
B. Information Technology Service Management (ITSM)
C. Configuration Management Database (CMDB)
D. Information Technology Infrastructure Library (ITIL)

The answer should be Option A) Common Services Data Model (CSDM). Please confirm if that is fine. 

[J Siva · Accepted solution]

Hi @pwpriyadars 

Yes it is.

For more details please check the below doc

https://www.servicenow.com/products/it-operations-management/what-is-csdm.html

Regards,

Siva

[Dr Atul G- LNG]

Hi @pwpriyadars 

ServiceNow contains a resource which provides the following:
1. A standard and shared set of service related definitions across ServiceNow products and platform that
will enable and support true service level reporting.
2. A CMDB framework across our products and platform that will enable and support multiple
configuration strategies.
What resource do these statements describe???
A. Common Services Data Model (CSDM)