Disable delete button on CMDB Workspace

[shantul13]

Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?

For Navigation

CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots --> You will find the "Delete" option 

There is a UI Action Script but its Global.

https://xxxx.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=cccac8a60b3303008e64aabcb4673ade

Or does anyone has any suggestions what modifications/customizations can be done to disable/remove the delete the functionality?

Note: - I just want to disable the "delete" functionality in CMDB Workspace.

[shantul13]

Hello @Runjay Patel ,

I have already tried that option and it seems to be not working.

Any other suggestions would appreciate your response on the same.

Regards,
Shantul Rastogi

[Runjay Patel]

Share the screenshot of your configuration.

[shantul13]

Hello @Runjay Patel,

Please find the attached screenshots for the same

[Runjay Patel]

Hi @shantul13 

Check the delete acl, it is controlled through it. as in condition mentioned it canDelete().

try providing itil/asset/sn_cmdb_editor role to user.

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[shantul13]

Hello @Runjay Patel,

I tried giving  itil/asset/sn_cmdb_editor role to user but then also it's not working.

Regards,

Shantul Rastogi