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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
I have a dashboard that shows the number of instanced of open catalog items and closed catalog items on the same dashboard. I want to have 2 interactive filters on the dashboard - 1 for department and the other for closed date.When i choose the close...
Hi Team,I have a requirement where an external system redirects users to ServiceNow for ticket creation.Requirement:User clicks a link from an external systemServiceNow form opensSome fields should be automatically populated based on URL query parame...
I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
Hi All,I am new to configuring Identification and Reconciliation Engine (IRE) rules and would appreciate some guidance.We are planning to implement HAM and I would like to understand the recommended approach for configuring IRE for classes such as Co...
Hello, We are required to add extra fields to the Intune connector via the flow and we have successfully done this for some of the fields, but we cannot get the IP address to populate. The fields are displaying 'Null' however there is and IP address ...
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...
There are a lot of different status fields and lifecycle fields. Per the documentation "The life cycle state is a combination of an asset or CI's stage and status in the entire life cycle." I'm trying to understand the use case for using Lifecycle st...
Why it matters nowIn my experience, as enterprises move from workflow automation to agentic execution, the limiting factor is rarely the model. It is the architecture of the data. In most environments, the context AI needs still sits across fragmente...
Hi Team , Based on below query we do require report to be created ,can someone please help me with it ?Thanks for the support .
I am working to create a custom filter element to filter variables on a list view widget. Our end users are currently filtering on the list widget and opening tickets from the filtered data, but once the record opens in a new tab and they navigate ba...
Hi Team,We need to design a Flow Designer workflow in ServiceNow to automate the employee offboarding processThe flow should be triggered based on the employee's company email and their last working day in the organization. Once these conditions are ...
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