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02-13-2025 11:35 AM - edited 02-13-2025 11:37 AM
Hi,
This is in my developer environment and also in my customer instance.
When I click on 'create ci' under CMDB workspace, I see this message. I have system admin role. Any idea why this happens and what can I do to get the access?
Solved! Go to Solution.

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02-13-2025 11:52 AM
After checking the product documentation, seems my servicenow profile was missing 'cmdb_manual_ci_ire_access' role.
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02-13-2025 11:36 AM
Try to give ecmdb_admin role to your profile also, try to repair the plugin once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-13-2025 11:46 AM - edited 02-13-2025 11:46 AM
Thanks Atul. I tried both steps as you noted, but it did not work.

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02-13-2025 11:52 AM
After checking the product documentation, seems my servicenow profile was missing 'cmdb_manual_ci_ire_access' role.
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07-17-2025 06:33 PM
I gave the cmdb_manual_ci_ire_access role but still have the issue. Any suggestions?
1. I dont see the Workspace tab at the top
2. If i go to CMDB workspace from the application navigator, i see 403 error