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08-21-2025 06:03 AM
Hi,
I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured?
Regards,
Ayman
Solved! Go to Solution.

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08-21-2025 06:42 AM - edited 08-21-2025 06:43 AM
Thanks @Shruti .
Looks like we need to update 'chrome_toolbar' UX Page property along with the 'CMDBWorkspaceNavigationUtils' Script include to also include the 'sn_cmdb_admin' role in the MENU_ROUTES_CONFIG section.
It would be nice in the future if ServiceNow can make it a System property to avoid updating high risk files that will trigger skipped record during future upgrades
Regards,
Ayman

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4 weeks ago
Thanks @Ankur Bawiskar
Here are the detail step-by-step instructions
1. Navigate to Now Experience Framework > Experiences and search for '*CMDB Workspace'
2. Scroll down to the related list 'UX Page Properties' and search for the Name "*chrome_toolbar"
3. In the Value field, is a JSON that holds the config for the tabs in the CMDB workspace. Search for 'CMDB 360' and under the 'presence' attribute, add a new 'availability' attribute with a 'roles' parameter for the CMDB admin role, similar to the Management tab config as shown below
4. Repeat this for the 'Insights' tab and save the record.
5. Navigate to the Script Include 'CMDBWorkspaceNavigationUtil'
6. Search for the 'MENU_ROUTES_CONFIG'
7. Similar to the Management tab, add a 'roles' attribute for the CMDB admin to hide the tab for all other roles as shown below
8. Save the record and test the CMDB Workspace with and without a CMDB Admin role user
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08-21-2025 06:56 AM
Please share the detailed solution so that it helps future members.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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4 weeks ago
Thanks @Ankur Bawiskar
Here are the detail step-by-step instructions
1. Navigate to Now Experience Framework > Experiences and search for '*CMDB Workspace'
2. Scroll down to the related list 'UX Page Properties' and search for the Name "*chrome_toolbar"
3. In the Value field, is a JSON that holds the config for the tabs in the CMDB workspace. Search for 'CMDB 360' and under the 'presence' attribute, add a new 'availability' attribute with a 'roles' parameter for the CMDB admin role, similar to the Management tab config as shown below
4. Repeat this for the 'Insights' tab and save the record.
5. Navigate to the Script Include 'CMDBWorkspaceNavigationUtil'
6. Search for the 'MENU_ROUTES_CONFIG'
7. Similar to the Management tab, add a 'roles' attribute for the CMDB admin to hide the tab for all other roles as shown below
8. Save the record and test the CMDB Workspace with and without a CMDB Admin role user
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08-26-2025 02:45 PM
Hi Ayman,
I will bring this up for you to our product managers as an ask for you!

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4 weeks ago
Thanks @Cindy Trieu , that would be helpful
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08-21-2025 06:41 AM
this link has approach for what you require
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader