How to add external custom component to Service Operations Workspace(Washington)

AJAY BIRADAR
Tera Contributor

‎04-10-2024 12:10 AM

To All ServiceNow Guru's and @Brad Tilton 

We have few external custom component for our scoped application.
We developed them when there was no presence of SOW in ServiceNow.
We have added our components in Agent Workspace through related item by configuring configure page in Agent workspace.

AJAYBIRADAR_0-1712732294424.png

Since in related item record we have advanced view related link where we can mention script condition like attached in scrrenshot below

AJAYBIRADAR_1-1712732448899.png


Since i have validated the tab component which i wanted to use through script in condition field.
By configuring All above i was able to show my newly created custom component in incident record page of Agent workspace as a tab without configuring any change in UI builder.
When SOW came into the picture without doing any configurations i was able to see that external custom component as a tab in incident record page untill vancouer release.
But In Washington suddenly that external custom component as tab disappered in incident record page in SOW??? the same works in Vancouer release but not in washington.

My Questions are:
1.Why i am not able to see that component in washington but i can see in Vancouer in SOW?
2.Since those components are in our application scope what steps we should follow to bring those componens in SOW?
3.Since I am using ServiceNow CLI for custom component development is windows 11 supports?? (Windows 10 is required as prerequisite in reference docs)

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AJ-TechTrek
Giga Sage
Giga Sage

‎04-10-2024 11:31 PM

Hi @AJAY BIRADAR ,

 

Please check the below.

 

Ensure that the following applications have compatible upgraded versions:

  • Service Operations Workspace ITSM Applications application (sn_sow_itsm_cont)
  • Service Operations Workspace ITOM Applications application (sn_sow_itom_cont)

Also refer the below document of release notes of Washington DC release feature for SOW, this will help you alot on this.

 

https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/it-service-manageme...

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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AJAY BIRADAR
Tera Contributor
In response to AJ-TechTrek

‎04-11-2024 04:09 AM

Hi @AJ-TechTrek , Thanks for the reply.

I checked with plugins and still those components are not visible.
I got an answer to my question after some R & D.
As we know we have "Service Operations Workspace ITSM Applications" plugin in plugins list
before version 4.0 there was "Record SNC" page until then
After 4 or later version of 4.0 ServiceNow introduced "SRP Record" Page 
In latest release(Washington) by default "SRP record" will be there in service operations workspace.
By default both "record SNC" and "SRP record" page will be there.
But the difference is "SRP record" page is having low order value then "Record SNC"
That was cause for those custom tabs to not appear on incident record page
When i lower the order of "Record SNC" lower than "SRP record"
After those changes i am able to see those custom tabs.


Thanks,
Ajay