Need to display configuration items based on Category that is in another language in Service Portal

sbeckers3
Tera Contributor

‎04-08-2024 11:28 AM

I have a reference qualifier on the report producer variable for my configuration item [cmdb_ci] as follows:

 

javascript:new getCIforIncidentRecordPorducer().getCI(current.variables.category.getDisplayValue());

 

My categories are set up for two languages, English and Japanese.  I have the translations in the choices table already.  This works for English but not for Japanese.  I do not know how to change this statement to see the Japanese category and get the correct ci list. 

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AJ-TechTrek
Giga Sage
Giga Sage

‎04-10-2024 11:36 PM

Hi @sbeckers3 ,

 

I found these articles, related to issue language issue, please check once might be helpful for you.

 

https://www.servicenow.com/community/itsm-forum/set-language-field-value-according-to-user-lang/m-p/...

 

https://www.servicenow.com/community/hrsd-forum/change-variable-field-value-into-different-language/...

 

https://www.servicenow.com/community/developer-forum/translate-a-field-value/m-p/2523394

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/localization....

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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