How to create an agent alert if it goes down

[Mp1999]

Hello everyone,

I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).

[Sohail Khilji]

HI @Mp1999 ,

Configure the agent (client collector) to send a heartbeat or keepalive signal at regular intervals to indicate that it's still active and available. Create a monitor in ServiceNow to check for the heartbeat or keepalive signal from the agent. You can use Event Management. 

Define thresholds and conditions for the monitor to determine when the agent is considered unavailable. For example, if the heartbeat signal is not received within a certain timeframe, trigger an alert.

and Set up alert notifications to be triggered

[Mp1999]

Hi Sohail, Thank you for your response.

Could you guide me step by step on how to do it, the paths, etc.? Thank you very much in advance.