How to enforce IRE engine when manually entering/updating CMDB data?

[Suggy]

How to enforce IRE engine when manually entering/updating CMDB data?

Scenario - Many users are manually creating/updating CIs. I need to enforce IRE for this manual changes/updates.

PS - I just know that createOrUpdateCi() should be used. But looking for a end to end solution.

Thanks

[Suggy]

Hi

@rambabuboyapati May i know the source of above script. It looks like its documented somewhere by ServiceNow, but somewhere else I read like ServiceNow does not recommend to call IRE scripts using Business rules.

[Kevin Woldt]

This KB article explains the relationship between IRE, business rules and database operations.

[Community Alums]

While this is a very old thread, I just wanted to ensure to document for 'posterity' that a business rule like above may interfere with updates done through other means than manual (e.g. integrations or even the IRE), so you would need to only run this for interactive sessions (e.g. gs.isInteractive() as condition) and possibly need to narrow that down further to prevent odd behavior.