Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How to handle Ci created with diff Running processes in CMDB

manita_anand
Giga Expert

We have Duplicate Cis - basically with same name and version created but with different Running Processes parameters.

reason being - Running process parameter are part of Ci identification Rule. 

Should these be considered Duplicates ? If yes, then how to handle them ?

 

 

@doug_schulze - any thoughts ? 

3 REPLIES 3

Ashok Sasidhara
Tera Sage

Which are the specific CI classes for which these duplicates are created?

Tomcat 

In the case of running processes such as Tomcat, Java, etc. I would not consider those as duplicates. 
This does beg the question of whether you are using that data. If you aren't using the information on running processes, is there a reason to keep any of that data? If you are using that data, then knowing those are running as separate processes indicates they are not duplicates.