How to prove that the CMDB is complete and accurate

[Arno Reintjens]

Hi CMDB/CSDM experts,

As CMDB administrators one of the biggest challenges is, how do you prove that the CMDB is complete and accurate. Within my team we are very much struggling with this. We believe we are, but how do you prove this?

So we are thinking to start comparing the CMDB with other trusted sources, the delta is then what needs to be investigated.

I am wondering how you handle such topic, proving that the CMDB is complete and accurate?

And does ServiceNow has functionalities to facilitate this?

Really looking forward to your response,

Cheers,

Arno Reintjens

[Ashok Sasidhara]

Hello Arno,

Configuring CMDB health dashboard will enable in getting useful insights about the completeness, correctness and compliance of CMDB data. This will help in planning the actions required to make the CMDB more complete by populating important missing attributes and to mitigate data quality issues like duplicate, stale & orphan CIs. Following is the ServiceNow docs page for this:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/configuration-management/c...

CMDB and CSDM data foundations dashboard also gives useful insights about CMDB data quality and CSDM alignment status. Following is the ServiceNow docs page for this:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/configuration-management/c...

Hope this was helpful. Please let me know if you have any further queries regarding these.

Regards,
Ashok