How to set role when create application service?

[Wei_ Ling]

I have a user with itil(contains app_service_user) role, but when create application service, in this page, some field is readonly, this user has create and write  rights in application service table ,but still readonly when create new one.

What should I do to remove the readonly status?

[Dr Atul G- LNG]

Hi @Wei_ Ling 

Please check is any ACL / BR blocking this. 

[Pratiksha]

Check this one out https://yourinstance.service-now.com/sys_security_acl.do?sys_id=348b6e853b33230030f22c2b54efc486&sys...

for records in cmdb_ci_service for users with the portfolio_admin and itil roles.

[Wei_ Ling]

Should be app_service_admin user can write, but now I need itil user can also write, so it is not clear where can configure.

[Pratiksha]

Check the write ACL on the table. if the role you mentioned in not listed them add the role. I hope you found the ACL in above link.