Stale CI metric on the CMDB Dashboard - CMDB View

[Steven Barber]

Hello all,

I am seeing the classes below in the Stale CI metric on the CMDB Dashboard - CMDB View?

Classes:

VMware Virtual Machine Instance

ESX Resource Pool

VMware vCenter Datacenter

VMware Virtual Machine Template

Can anyone give me some advice on how they handle them?

[Ashok Sasidhara · Accepted solution]

The CI classes considered in the metric is primarily based on staleness rules and health inclusion rules explained in the following URLs:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Additional useful information is available in the following URL. In this URL, you can see an additional criteria mentioned which takes precedence - 'Discovery marks VMware vCenter CIs that no longer physically exist, as stale':

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

You can create CMDB remediation rules to handle stale CIs. It is explained in the following URL:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

[Steven Barber]

Thank you for the information, Ashok.

If I'm correct, if any VMware vCenter CIs that are in the Stale CI metric on the CMDB Dashboard - CMDB View, I am able to archive or delete those CIs

[Ashok Sasidhara]

CIs should never be deleted (except for records created by mistake). Mark the CIs as 'Retired'. Then get those archived after the archival time period that is defined as per your organization's process. Then the archived CIs should be deleted after the defined data retention period as per your process. If archival and retention periods are not currently defined, it is important to define those after discussing with all relevant stakeholders.