How to Start CMDB learning?

SANJEEV4
Tera Contributor

Could you please provide me to guide for learning?

 

And any learning suggestions ON CMDB

3 REPLIES 3

Ashok Sasidhara
Tera Sage
Tera Sage

I would suggest to complete the following CMDB fundamentals on demand course. It covers all the key concepts and also includes simulators to practise on the instance.

https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=c120bb5bdbd0c8103e3aaca2ca9619b...

 

It is recommended to complete the following CSDM fundamentals course also:

 

https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=eaa12d8d1bcb10505b2699f4bd4...

 

 

Configuration Management Database (CMDB) Fundamentals is Paid course.

 

Can you please suggest any free course or books on the same 

You can go through the information in the following URL and then some of the resources like webinars, ebook & whitepaper listed there.

https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html

 

Also check the latest CSDM white paper to understand the common service data model.

 

It is a vast area with lots of topics and subtopics. But still you can try to get a good understanding of the basics by exploring the following on the instance:

1.Understand the attributes and data of various tables present under Configuration>base items module and CSDM module.

2. Go to cmdb_rel_ci table to understand about CI relationship types and how they are defined. 

3. Open CI class manager to get a view of the CMDB hierarchy. Then click on some of the tables to understand how properties like identification rules, reconciliation rules, cmdb health metrics etc. can be defined for each class. 

 

If you have access to log in to nowcreate, you can get all sorts of useful CMDB & CSDM artifacts (like process guides, workshop decks) for free from https://nowlearning.servicenow.com/nowcreate