How to stop updating owner field in computer table while updating other field from a 3rdparty source

Anubhuti Tiwari
Tera Contributor

I have a requirement that I need to stop updating only one field( Owner) in Personal Computer table that is coming from 3rd party tool. however I want fields to get updated from the same source on highest priority. How can I achieve this requirement. please suggest!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Anubhuti Tiwari 

what do you mean by allowing the field update from 3rd party tool? some integration is in place?

what do you mean by this -> I want fields to get updated from the same source on highest priority. 

Your requirement is not clear and you didn't share more details.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Anubhuti Tiwari 

what do you mean by allowing the field update from 3rd party tool? some integration is in place?

what do you mean by this -> I want fields to get updated from the same source on highest priority. 

Your requirement is not clear and you didn't share more details.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Anubhuti Tiwari
Tera Contributor

yes there is integration is in place with Ivanti tool. and I want to stop updating owner field from Ivanti and rest of the fields can update with that. only stop updation in one field in Computer table.

@Anubhuti Tiwari 

then how are the fields getting updated? what type of API? import set or scripted rest api?

remove the mapping from that script itself and you are done

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader