Plain Old Telephone Services (POTS) into CMDB ?

[NevilleLee]

Hi, is anyone loading POTS into CMDB, if so which table(s) are you using and how are you loading?

[Nilesh Pol · Accepted solution]

@NevilleLee 

Since POTS lines are a type of telecommunication asset, they can be stored in one of the following CMDB tables:

Table Name Description

cmdb_ci	Generic table for all CI types (not recommended for specific telecom assets).
cmdb_ci_computer	If linked to a specific telephony system (PBX, VoIP Gateway, etc.).
cmdb_ci_ip_phone	If you treat POTS as a telephony asset.
cmdb_ci_network_adapter	If tied to a network infrastructure.
cmdb_ci_telephone_number	(Recommended if available in your instance) - Stores telephone numbers as CIs.
cmdb_ci_comm_equipment	If you treat POTS lines as part of communication infrastructure.

Recommended: If your instance has cmdb_ci_telephone_number, use it. Otherwise, create a custom CMDB class (e.g., cmdb_ci_pots_line).

You can load POTS data into CMDB using several methods:

Option 1: Import Set & Transform Map.

Option 2: Discovery & Integration (If Automated Discovery is Available).

[NinjaGriller]

Very Helpful