I want the NEW button to visible in COMPLIANCE on CI Class Manager

AHMED OLAGUNJU
Tera Contributor

My PDI does not display the "NEW" button in my COMPLIANCE under Class Manager. I am only able to create a new certification filter, certification template and audit in the COMPLIANCE module. 

I want the NEW button to be visible so that I can create certification filters, templates, and audits directly inside the CI Class manager.
Thanks.

1 ACCEPTED SOLUTION

Dr Atul - LNG
Tera Patron

Hi @AHMED OLAGUNJU 

We can’t add a new button here—this is my PDI. It’s not a native form, and adding a new button here would create significant technical debt, which isn’t recommended. What is the user use case?

 

DrAtulGLNG_0-1777542047978.png

 

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4 REPLIES 4

Dr Atul - LNG
Tera Patron

Hi @AHMED OLAGUNJU 

We can’t add a new button here—this is my PDI. It’s not a native form, and adding a new button here would create significant technical debt, which isn’t recommended. What is the user use case?

 

DrAtulGLNG_0-1777542047978.png

 

AHMED OLAGUNJU
Tera Contributor

Thank you for your response, Dr Atul.

I was going through the Now Learning course; the instance used for the DEMO has the "NEW" button.
I was thinking that I missed out on CMDB properties that ought to have been checked.
Your CIS Data Foundation course video is really helpful; I am still on it.

Thank you, Dr!

Thanks mate for the kind words—keep learning!

Also, can you please check whether you have the eCMDB role? That role is required to work on CMDB classes.

IndianaJones812
ServiceNow Employee

Add the certification_admin role and the "New" button will be visible.