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03-03-2023 07:21 AM - edited 03-03-2023 07:23 AM
Hi All,
Please let me know if we can build the integration with Microsoft SCCM & ServiceNow to pull the data from ServiceNow in CMDB.
I understand it can be easily done from Service graph connector for Microsoft SCCM, However client does not want to do it with connector due to some license restrictions.
Can someone please guide me how to start the integration without connector, I just wanted to understand if someone has the same use case and how the integration was build without connector and what challenges you have faced.
Thanks in Advance.
Regards
Sulabh Garg
Solved! Go to Solution.
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03-03-2023 12:28 PM
Be mindful that we do not recommend importing CI data directly into tables, as this will bypass the identification and reconciliation rules for CI's that prevents duplicates, and will bypass multi-source feature if enabled as well. All Service Graph connectors use IRE, so this consideration and using IRE is built-into them. IRE documentation can be found here.
The metrics this will negatively impact is provided in the Data Foundations Dashboard, as hi-lighted below. The Data Foundations Dashboard can be downloaded from the store as well. Here is a video overview if you are not aware of this critical feature to gauge your data management practices and quality.
There are a few health metrics associated to this problem that will start to show up and negatively impact your health scores.
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03-04-2023 02:38 PM
@ersureshbe - coalesce is irrelevant when using the IRE APIs because while the field mappings are still used to map the source and target data, the coalesce is ignored by the IRE. In any case, this method of using import sets as an interim mapping to the CMDB via IRE is still supported but inferior to using IntegrationHub ETL. But as you mention, yes it is still supported to do this.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
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01-09-2024 11:55 PM
If I use the SCCM Service Graph connector will it consume my SKU in ITOM subscription? As per my understanding, anything that is getting discovered or fetched in with the Service graph connector gets counted. Please correct me if I am wrong. @CMDB Whisperer