Integration

[harshi_ramesh]

Hi All

I have been working on Service Graph connector for HCL BigFix in ServiceNow. 

Need to know if anyone has information on 'BigFix ServiceNow Data Flow', mainly wanted to know the difference between the SG connector and the BigFix ServiceNow Data Flow.

Please let me know if anyone has a solution.

Appreciate your time, thank you.

#HCLBigFix #integration #ServiceNow

[Shaqeel]

Hi @harshi_ramesh 

The Service Graph Connector (SG Connector) and BigFix ServiceNow Data Flow are both used for integrating ServiceNow with other systems, but they have different functionalities and use cases.

Here are the key differences:

1. Service Graph Connector (SG Connector):

- SG Connector is a part of ServiceNow's Service Graph, which is a data model for managing the lifecycle of digital products and services.

- It is used to integrate third-party data sources with ServiceNow's Service Graph and Configuration Management Database (CMDB).

- SG Connector provides a unified framework for connecting any third-party data source to ServiceNow.

- It allows for the mapping and transformation of data from the external source to the ServiceNow CMDB.

- SG Connector supports both pull and push integration patterns.

2. BigFix ServiceNow Data Flow:

- BigFix ServiceNow Data Flow is a specific integration between IBM's BigFix and ServiceNow.

- It is used to import data from BigFix into ServiceNow for IT Asset Management (ITAM) and IT Operations Management (ITOM) purposes.

- The data flow includes information about hardware and software assets, configuration items, and vulnerability assessments.

- This integration is typically used for managing and securing endpoints in an IT environment.

- BigFix ServiceNow Data Flow primarily supports a pull integration pattern, where ServiceNow pulls data from BigFix.

In summary, while the SG Connector is a general-purpose integration tool, the BigFix ServiceNow Data Flow is a specific integration for bringing BigFix data into ServiceNow.

Mark Helpful/Solution :)

Regards

Shaqeel

[harshi_ramesh]

Thank you @Shaqeel . Could you help me with the classes that both of them import from BigFix server. What classes will be imported if we use SG connector or the BigFix ServiceNow Data Flow. Computer class is common in both I believe.

Thank you

[Ashok Sasidhara]

The main difference is that Service Graph Connector will consider the identification and reconciliation engine (IRE) while populating data. So each CI class will be populated by considering the identifier entries defined for that class. Other integration methods don't follow IRE. So service graph connector is the recommended method to ensure better data quality.