I am wanting to use IRE specifically data source priority for updating the cmdb. I am wanting to create a flow to update the cmdb that uses IRE. If I already know the CI I want to update, how can I use the sys_id of the ci to identify the record I wa...
Hello, In our domain separated instance I am trying to force all hardware models and the associated company to be created in global. As an MSP we own all hardware so want CI (regardless of domain) to use same hardware model/company. Does anybody know...
I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before...
So I am trying to lock down write access to Configuration items to only a group with sn_cmdb_editor role, but can't for the life of me do it. I have tried removing sn_cmdb_editor from itil and I still see a itil user having access to write CIs and th...
Hello, When creating an asset, I get the error 'CMDB Identification Error occured during creation of CI' which prevents me from creating an asset or CI. What is unique is the error only applies to one model category. When comparing it to other model ...
We are trying to implement Ci Life Cycle in Our organization. I went through the documentation and found two different things 1. Ci lifecycle mappings table form where we enable the sync between the legacy keywords and the new CSDM keyword.2. The pro...
I believe I deleted CMDB Health Metric Health Rules by mistake, is there a way to restore it.
Hi, Based on some research I made on the CMDB Data Manager, it looks like the Delete policy only deletes CI that are not referenced by tasks and possibly other tables. From what I can see, only "independent" CIs will be removed. I suppose the int...
I've installed and configured the SolarWinds SGC and am currently ingesting data daily into our instance. One thing I've noticed is that I'm not pulling in any of our VOIP Phones or Printers that we have on the network. I've reviewed the import set...
Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...
Hello Team, I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for...
Hi All, We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the ...
I have a Windows Server which continuously seem to changing names every time discovery runs. Version: Washington
Hi All, We are getting this error while running SCCM for computer identity. java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "name" is nullat com.glide.db.TableDescriptorProviderFactory.get(TableDescriptorProviderFact...
Configured these 3 principal class with the orphan belowVMware vCenter Cluster [cmdb_ci_vcenter_cluster]VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]VMware Virtual Machine Instance [cmdb_ci_vmware_instance]Showing inaccurate metric in the da...
