What have you all created for workflows for Follow-on tasks that execute after clicking remediate?We want to create an audit that checks if a CI is in compliance. However, we're not sure what workflow to build. Assuming the CI owner has received the ...
When I run a template for IP Router the only de-duplication tasks that were remediated were the tasks that had IP Router CI only. The other tasks that had IP Router along with 1 or 2 other CIs were skipped over due to "Skipped adding de-duplication ...
Hi all, We are working on cleaning up our CMDB and becoming more organized and efficient in the use of it. My question is, what fields are people using on their CIs for each CI Class to indicate ownership in Tech and the Business in regard to the CI...
Hi Please can you tell me how i can get access to the following links: 1. CMDB - Data Foundations confidential product roadmap2. CSDM V5 roadmap - July 8th session recording Thank youFay
Good Morning,My organization has several Service Graph connectors setup with overlapping (sometimes conflicting) data, and I'm finding that, while I can use Reconciliation Rules to prioritize specific attributes, I'm not sure I can stop a specific da...
Hi Team, I want to added "*cmdb_ci_security" record in ci_data_lookup table. I am trying to add CI Class filed as security table(cmdb_ci_security) but it is not populated. Please refer below screenshot.No filters, no refence qualifiers on CI Class fi...
In a CI realtionship editor, I see the filters are auto applied depending on the chosen 'Relationship type'In this example, I see 'Database' as one fo the class. How is this Database showing up?PS - I see many posts which say to see the 'Sugegsted re...
Hi Team,How to connect Mid server to to get files from specific folder and store in a variable.
Hello all,I have a question here, and I truly have no concept how the work is done in CMDB. So my question is, I've done integration, and based on the data we received, we need to update the field "Last MDM check - in" which is the last_descovery col...
Can anyone help me with discovery HLD
Hi,I have created a data manager policy to retire CIs based on classes. it is not returning the records when we run filter but when we run the same query in the list view it is returning records.Data manager policy:Retirement definition :List View: P...
Hi All,I have tried to provide access to the Config team to restore records from specific archive tables like ar_cmdb_ci_linux_server by adding sn_cmdb_admin role to the UI Action ( Restore Records) and provided access to specific application modules...
Hi,My org is bringing in an integration which will use the IRE to insert and update CIs in the computer table.I would like to understand how reclassification works; will ServiceNow be able to upgrade the class of a new CI to e.g., Unix Server, or Per...
I want to create policies for cmdb_ci_computer table and its subclasses. Does anybody have experience with policies for this table? What are typical ages to retire or archive a computer? I know it all depends on each organization, but is there a typi...
We have CIs that say they are updated by "System" and some say "midserver".What is the difference between System and midserver?Please let me know. Thx, Juli
