CMDB Group of default type
What isthe purpose of creating CMDB 'default' type Group and where is using ?
Forum Posts
non itil user to Read CMDB data using CatLog item and update custom fields when a Class is Selected
Hi everyone, I have a Requirement to show only custom fields on ServiceNow Portal, for Non ITIL Users for which I built a catalog item so that the User can See a List of All classes from CMDB.2. once the user Selects the Class that should dynamically...
Wireless access point discovery
Hi Everyon,I run quick discovery on WAP IP.result to that quick discovery I got 6 OID.then I created on SNMP OID selecting table as IP switch and classifier as standared network switch.Then I run quick discovery on same IP.As a result the WAP IP got ...
Resolved! Printer Identification Rule Challenge
Hello, We would like to start discovering our Ricoh Printers globally. SNMP is enabled by default and the snmp credentials used is the regurlar 'public' one. So far so good, but there is one showstopper, discovery is picking the 'sysname' from the pr...
SCCM Service Graph Connector - Disable Model / Manufacturer
Hello,I am in the process of transitioning from SCCM 2016 plugin to the SCCM Service Graph Connector plugin.Everything was going smoothly until I realized the integration is creating new product models, and assigning different model categories to the...
datamanagement on stale (no longere discovered ci)
Hi for data cleanens in our cmdb we want to define some data policys to clean up older data.the idea here is to have a rule to delete ci that is on status initialized having no managed by group set and the most resenent discovery is more than 2 month...
To handle staled cis in cmdb.
Hi All, What is the best and correct way to handle/reduce staled cis in cmdb. How can we get list servers with mapped applications like webservice, tomcat servers, tibco cis, mssql db etc. In my instance I am having more than 8k staled cis. So I th...
How the access management work in CMDB
I need to understand and work on ACL , roles and groups my organization ask me to share the details of ACL in depth and what ACL need to be apply and deactivated.
How to manage access to CMDB Query Builder
How can I manage or configure access to CMDB Query Builder? Currently the CMDB query I've create is accessible and editable to everyone (Also they can delete it). With that is there a way I can Limit or manage access to the CMDB query builder I creat...
Resolved! Relations in service maps.
I have created a Tag based servicemap. which looks like this: whenever I click on the arrow line connecting two CIs, it is described as Connection i.e. manual endpoint. This happens for all the lines in the map.I want to know:1) Are these lines suppo...
CMDB Class Usage
Hello All, Greetings..!!! I would like to know as a Functional Consultant how do we decide which CMDB class should be used when and what points we should include while doing the consulting with customer for guiding them and help them in choosing the ...
how to represent office applications in servicenow
Dear all, I am wondering how to represent office applications like word, excel, teams, ... and more widely M365 in servicenow.Same question for apps like Adobe reader or winzip. Is there a best practice ? Should we consider them as business apps ?Be...
Help with the Databse view
Hi,I need help with the database view. Please bring up the sc_req_item table. With the help of the database view below, we need to figure out the REQ and RITM approver for a few catalog items.Records generated via catalog item A have the approval rec...
CMDB Data Manager Policies not working
I created a bunch of CMDB Data Manager policies in our Dev Instance using the CMDB Workspace. I then moved them up via Update Set. The first thing I noticed in our Test and Stage instances are that they do not show in the CMDB Workspace. But when I n...
Rapid7 InsightVM Asset Import
We are attempting to set up the Rapid7 InsightVM CMDB Integration, but it looks like during the IRE check all items are being ignored. The data from InsightVM does not include a serial number and that is one of the primary keys, along with hostname, ...
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