IP address are getting deleted by system

p_n · ‎04-24-2025

Why are IP addresses being deleted by the system some time after they are discovered? I see many IP address records in the deleted records. Is there any OOTB functionality that deletes IP address records? I have reviewed deletion strategies (mark as abscent) but I can see absent ip address in the list, they are not deleted.

Dr Atul G- LNG · ‎04-24-2025

Hi @p_n

https://www.servicenow.com/community/itom-forum/server-discovery-ip-field-being-wiped-out-or-constan...

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p_n · ‎04-24-2025

Hello @Dr Atul G- LNG

IP address records are getting deleted, not the IP field being wiped out. The records gets created and after some time, gets deleted.

Dr Atul G- LNG · ‎04-24-2025

Did you check if any job or flow is running, or if there are any other rules in place? If yes, and the issue persists, please log a case with the Now Support team.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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