Is CMDB serial number field case sensitive?

Ann16
Giga Contributor

‎11-28-2022 12:58 AM

Hi,

 

Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is bringing the same record with serial number in caps (eg:ETWAGSN ) then it is not being identified and updated instead giving error.

Is serial number field a case sensitive one?

What could be the reason for this behavior?

Kindly help.

 

Regards

Ann

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ersureshbe
Giga Sage
Giga Sage

‎11-28-2022 03:23 AM

Hi,  Yes, it's a case sensitive. but you can handle with the help of lowercase() function. Refer below example for your understanding.

var x= 'HAHA';
alert(x);
x=x.toLowerCase();

Regards,
Suresh.
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Sandeep90
ServiceNow Employee
ServiceNow Employee

‎11-29-2022 11:27 AM

Is serial number field a case sensitive one?]

IRE matching is not case-sensitive so it will find and update an existing record, please cross check on the actual criterion attributes 

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