Is it possible to Import 3rd party data into CMDB using Flow Designer and using IRE?

[Suggy]

Is it possible to Import 3rd party data into CMDB using Flow Designer and that data should go through IRE engine?

If yes, can you please share the steps/details.

Thanks in advance!!!

[David104]

Hi,

Yes it is possible, you can use flow designer to directly update a CMDB table (not recommended) or potentially to build a custom action with a script to leverage the IRE API. The latter at least ensures that data being written to the CMDB is less likely to create duplicates and saves you from trying to work out if a CI already exists within your flow.

What would be better though, would be to use the same mechanism as Service Graph connectors which is Integration Hub ETL, which natively use the Robust Transform Engine along with IRE

Cheers,

David

[Suggy]

@David104 I am looking for details on this aprt only "build a custom action with a script to leverage the IRE API." - with more details like steps, which API etc 🙂

Please let me know if you have done it already or just gave an asnwer that technically it is possible.

[David104]

Hi Suggy,

I have not built one out myself, but I have seen it used this way

The API to use is the Identification and Reconciliation API - https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...

I can't help to much more in terms of steps, but at least using this API allows you to leverage the IRE with your updates.

Hope this helps a little bit

Cheers,

David

[Pratiksha]

Why you want to use flow? better use IH ETL. It will call IRE and make sure all the best practices been followed.