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Looking for a Complete ServiceNow ITOM Repository – Real-Time Projects, Troubleshooting Scenarios, U

VamshiPeddapall
Tera Contributor
Hi Experts,

 

I am looking to gain end-to-end expertise in ServiceNow ITOM and would appreciate recommendations for a single comprehensive source (or a few key sources) that cover:

 

• CMDB Fundamentals & Best Practices
• Discovery (Windows, Linux, Network, Cloud)
• MID Server Architecture & Troubleshooting
• Identification and Reconciliation Engine (IRE)
• Service Mapping
• Event Management
• Operational Intelligence (OI)
• AIOps / ML Concepts
• Cloud Discovery (AWS, Azure, GCP)
• ITOM Visibility
• ITOM Health
• ITOM Optimization
• Common Real-Time Implementation Projects
• Production Support & Troubleshooting Scenarios
• Interview Questions & Answers
• Architecture Diagrams
• Discovery Patterns & Probes/Sensors
• ECC Queue Troubleshooting
• CI Relationship Mapping
• Integration Scenarios
• Best Practices from Real Implementations

 

I am specifically looking for content that includes real-world project experience, troubleshooting cases, lessons learned, and practical implementation guidance rather than only theoretical concepts.

 

Could anyone recommend:
1. Community posts
2. Blogs
3. YouTube channels
4. GitHub repositories
5. Learning paths
6. Documentation collections

 

that together provide an end-to-end ITOM learning journey?

 

Thank you in advance.
11 ACCEPTED SOLUTIONS

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Have you completed CIS-Data foundation. If not , Register for the exam by 30th June 2026 -free of cost . You will get 90 days time to schedule your exam. CIS-DF is on CMDB and CSDM.

Post 30th June , if you register - for this mentioned exam, you have to pay.

 

Check my articles on it. It will cover following requested topic:

CMDB Fundamentals & Best Practices

  •  Identification and Reconciliation Engine (IRE)
  • • Service Mapping
  • • ITOM Visibility
    • ITOM Health
    • ITOM Optimization
     CI Relationship Mapping
  • . Learning paths

 

https://www.servicenow.com/community/cmdb-forum/my-experience-how-i-pass-cis-data-foundations-cis-d…

https://www.servicenow.com/community/cmdb-forum/article-2-my-cheat-sheet-on-data-foundation-cmdb-am…

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Tanushree Maiti
Tera Patron
In this Share the Wealth session, Senior Technical Consultant Emily Hattier and Architect Scott Murphy provide an overview of AWS Cloud Discovery and will walk us through AWS MID server and AWS Discovery Setup. Amazon AWS Cloud Discovery for ServiceNow Utha. Use Cloud Discovery to discover virtual
The video demostrates on how to configure Cloud discovery for Azure in ServiceNow and it runs through the following points: - Setup credentials and service principal account for Azure - Discover datacenters and setup cloud schedules - Difference between Cloud API and IP based discovery - Exploring
Checkout this five part series on managing @MicrosoftAzure Cloud using ServiceNow IT Workflows. Intro - 1:13 - https://youtu.be/2YCDVpEcBdw Cloud Discovery 7:00 - https://youtu.be/R11fR2fo4Y8 Event-based Discovery 5:58 - https://youtu.be/g6tzZSAy1Fk Tag-based Service Mapping 4:41 - ...
This video is part 3 of 3 that covers how to setup AWS Credential-less discovery in both ServiceNow and AWS. Part 3 walks through the configuration of the Member Accounts to allow AssumeRole from the Management account and testing the final discovery schedule.

Tanushree Maiti
Tera Patron
Elevate your IT Operations knowledge at AIOps Power Hour-a recurring deep-dive led by ServiceNow ITOM AIOps experts. 90 minutes webinars plus a 30-minute live Q&A, you'll explore practical approaches to streamline incident resolution, automate configuration data, and optimize service health. This
AIOps: Predict and Prevent issues before they impact users and keep your digital services running 24/7. See how ServiceNow AIOps, uses the principles of AI to assist and help automate the work of today's IT Operations teams.

Tanushree Maiti
Tera Patron
Hi, this is Selva Arun! In Part 5 of the ServiceNow Discovery series on Now Divas, I'll show you how to set up credentials for discovering your Windows MID Server and walk you through a live scan demo in ServiceNow. We'll cover the exact permissions and account requirements you need, plus a ...
Welcome to the Now Divas Discovery Series! In this video, we walk you through the essential steps to set up Linux credentials for ServiceNow Discovery and demonstrate how to perform a successful scan. Whether you're new to Discovery or looking to refine your skills, this guide covers everything ...

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Regarding Integration Scenarios:

 

ITOM ecosystem generally categorizes these integrations into three main types:
  • Discovery Integrations: Automatically scan and map your entire infrastructure, utilizing tools like the Agent Client Collector (ACC-V) and Service Graph Connectors.
  • Event & Alert Ingestion: Ingest and correlate data from external monitoring tools (e.g.,  SolarWinds, AWS CloudWatch) into the em_event table to prevent outages. Push and pull events using API integrations. For instance, you can use built-in listeners for cloud platforms or utilize REST APIs and webhooks to inject customized events into ServiceNow.
  • Orchestration: Use tools like IntegrationHub to run custom scripts, PowerShell, or SSH tasks to auto-remediate issues.

Refer for more details:

https://www.servicenow.com/community/itom-forum/types-of-integration-in-itom-process/m-p/2978636

A List of ITOM Health Integrations

Integrating with IT Operations Management 

https://www.servicenow.com/community/cmdb-forum/integrations-cmdb-itom/m-p/2592689

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Regarding Event management and service mapping , complete servicenow University course:

Event Management Fundamentals 

Service Mapping Fundamentals (Zurich) 

Service Mapping Advanced On Demand 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Dr Atul G- LNG
Tera Patron

Hi @VamshiPeddapall 

 

Follow this channel mate along with SN learning course

 

https://www.youtube.com/@TechTrekwithAJ

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

@VamshiPeddapall 

This channel has a dedicated course on ITOM. Start watching it—I'm sure many of your doubts will be cleared as you go through the videos.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

Hi @VamshiPeddapall 

 

Check my first post.

My recommendation would be

1. Register by 30th june 2026 for CIS -DF exam free of cost.. post 30th June , you have to pay.

2. When you will prepare for CIS-DF , you can see , knowledge wise you are upto date on CMDB and CSDM

3. Apply the knowledge in your project .If you are not working in project , start freelancing or search for job on it

4. Next start with Discovery. Complete fundamental course  and in the project itself , check the set up .

5. All the required details, already shared with you. Utilize it.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

13 REPLIES 13

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Have you completed CIS-Data foundation. If not , Register for the exam by 30th June 2026 -free of cost . You will get 90 days time to schedule your exam. CIS-DF is on CMDB and CSDM.

Post 30th June , if you register - for this mentioned exam, you have to pay.

 

Check my articles on it. It will cover following requested topic:

CMDB Fundamentals & Best Practices

  •  Identification and Reconciliation Engine (IRE)
  • • Service Mapping
  • • ITOM Visibility
    • ITOM Health
    • ITOM Optimization
     CI Relationship Mapping
  • . Learning paths

 

https://www.servicenow.com/community/cmdb-forum/my-experience-how-i-pass-cis-data-foundations-cis-d…

https://www.servicenow.com/community/cmdb-forum/article-2-my-cheat-sheet-on-data-foundation-cmdb-am…

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron
In this Share the Wealth session, Senior Technical Consultant Emily Hattier and Architect Scott Murphy provide an overview of AWS Cloud Discovery and will walk us through AWS MID server and AWS Discovery Setup. Amazon AWS Cloud Discovery for ServiceNow Utha. Use Cloud Discovery to discover virtual
The video demostrates on how to configure Cloud discovery for Azure in ServiceNow and it runs through the following points: - Setup credentials and service principal account for Azure - Discover datacenters and setup cloud schedules - Difference between Cloud API and IP based discovery - Exploring
Checkout this five part series on managing @MicrosoftAzure Cloud using ServiceNow IT Workflows. Intro - 1:13 - https://youtu.be/2YCDVpEcBdw Cloud Discovery 7:00 - https://youtu.be/R11fR2fo4Y8 Event-based Discovery 5:58 - https://youtu.be/g6tzZSAy1Fk Tag-based Service Mapping 4:41 - ...
This video is part 3 of 3 that covers how to setup AWS Credential-less discovery in both ServiceNow and AWS. Part 3 walks through the configuration of the Member Accounts to allow AssumeRole from the Management account and testing the final discovery schedule.

Tanushree Maiti
Tera Patron
Elevate your IT Operations knowledge at AIOps Power Hour-a recurring deep-dive led by ServiceNow ITOM AIOps experts. 90 minutes webinars plus a 30-minute live Q&A, you'll explore practical approaches to streamline incident resolution, automate configuration data, and optimize service health. This
AIOps: Predict and Prevent issues before they impact users and keep your digital services running 24/7. See how ServiceNow AIOps, uses the principles of AI to assist and help automate the work of today's IT Operations teams.