Looking for a Complete ServiceNow ITOM Repository – Real-Time Projects, Troubleshooting Scenarios, U

VamshiPeddapall
Tera Contributor
Hi Experts,

 

I am looking to gain end-to-end expertise in ServiceNow ITOM and would appreciate recommendations for a single comprehensive source (or a few key sources) that cover:

 

• CMDB Fundamentals & Best Practices
• Discovery (Windows, Linux, Network, Cloud)
• MID Server Architecture & Troubleshooting
• Identification and Reconciliation Engine (IRE)
• Service Mapping
• Event Management
• Operational Intelligence (OI)
• AIOps / ML Concepts
• Cloud Discovery (AWS, Azure, GCP)
• ITOM Visibility
• ITOM Health
• ITOM Optimization
• Common Real-Time Implementation Projects
• Production Support & Troubleshooting Scenarios
• Interview Questions & Answers
• Architecture Diagrams
• Discovery Patterns & Probes/Sensors
• ECC Queue Troubleshooting
• CI Relationship Mapping
• Integration Scenarios
• Best Practices from Real Implementations

 

I am specifically looking for content that includes real-world project experience, troubleshooting cases, lessons learned, and practical implementation guidance rather than only theoretical concepts.

 

Could anyone recommend:
1. Community posts
2. Blogs
3. YouTube channels
4. GitHub repositories
5. Learning paths
6. Documentation collections

 

that together provide an end-to-end ITOM learning journey?

 

Thank you in advance.
10 REPLIES 10

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Have you completed CIS-Data foundation. If not , Register for the exam by 30th June 2026 -free of cost . You will get 90 days time to schedule your exam. CIS-DF is on CMDB and CSDM.

Post 30th June , if you register - for this mentioned exam, you have to pay.

 

Check my articles on it. It will cover following requested topic:

CMDB Fundamentals & Best Practices

  •  Identification and Reconciliation Engine (IRE)
  • • Service Mapping
  • • ITOM Visibility
    • ITOM Health
    • ITOM Optimization
     CI Relationship Mapping
  • . Learning paths

 

https://www.servicenow.com/community/cmdb-forum/my-experience-how-i-pass-cis-data-foundations-cis-d…

https://www.servicenow.com/community/cmdb-forum/article-2-my-cheat-sheet-on-data-foundation-cmdb-am…

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron
In this Share the Wealth session, Senior Technical Consultant Emily Hattier and Architect Scott Murphy provide an overview of AWS Cloud Discovery and will walk us through AWS MID server and AWS Discovery Setup. Amazon AWS Cloud Discovery for ServiceNow Utha. Use Cloud Discovery to discover virtual
This video is part 3 of 3 that covers how to setup AWS Credential-less discovery in both ServiceNow and AWS. Part 3 walks through the configuration of the Member Accounts to allow AssumeRole from the Management account and testing the final discovery schedule.
The video demostrates on how to configure Cloud discovery for Azure in ServiceNow and it runs through the following points: - Setup credentials and service principal account for Azure - Discover datacenters and setup cloud schedules - Difference between Cloud API and IP based discovery - Exploring

Tanushree Maiti
Tera Patron
Elevate your IT Operations knowledge at AIOps Power Hour-a recurring deep-dive led by ServiceNow ITOM AIOps experts. 90 minutes webinars plus a 30-minute live Q&A, you'll explore practical approaches to streamline incident resolution, automate configuration data, and optimize service health. This
AIOps: Predict and Prevent issues before they impact users and keep your digital services running 24/7. See how ServiceNow AIOps, uses the principles of AI to assist and help automate the work of today's IT Operations teams.

Tanushree Maiti
Tera Patron

Hi @VamshiPeddapall 

 

Regarding MID Server Architecture & Troubleshooting

 

KB0993941 MID Server Fundamentals 

KB0597571 Troubleshooting Guide: MID Server 

KB2701298 How to enable debug logging for a MID Server 

Platform: MID Server || Knowledge & Troubleshooting Resources

https://www.servicenow.com/community/itom-forum/troubleshooting-the-unresolved-mid-server-issue-no-m...

https://www.servicenow.com/community/itom-forum/unable-to-discover-mid-server/td-p/3202866

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti