Needing help with module 7 with Administration fundamentals on demand

[ryno440]

I'm trying to learn Service Now.  This is a career change for me so this is new. Right now I'm working on Service Now Administration Fundamentals on demand  I can do the lessons follow the steps and succeed but when I get to lesson 7 and attempt to do the lab I can't I struggle I would like to know what lesson I need to review or if anyone has a study guide or something for me so I can succeed at the course Administration Fundamentals On Demand.

                                                     Thank you Ryan Lamasters

[Dr Atul G- LNG]

Hi @ryno440 

Welcome to ServiceNow! Nothing to worry about — it’s a journey, and you just need to keep motivating yourself. The community is here to help.

Regarding Lab 7, could you please share more details? What is the issue, where exactly are you stuck, and what error are you getting?

[Rafael Batistot]

Hi @ryno440 

That's awesome that you're diving into ServiceNow Administration Fundamentals On Demand, especially as part of a career change that's a big step and you're on the right path!

You're Not Alone! It’s very common to do fine with lessons and then struggle when you hit the labs. Labs are where you're asked to think more independently and apply what you’ve learned which can feel overwhelming at first.

Lesson 7 typically involves Workflows, Approvals, or Catalog Requests, depending on the version of the course. These usually require:

• Understanding of Form Design

• Knowledge of Tables and Fields

• Ability to Create Business Rules or Flows

• Comfort navigating Service Catalog / Flow Designer / Workflow Editor

If you're struggling there, it's totally normal — you're getting into more hands-on configuration and logic.

[GlideFather]

Hi @ryno440 

I'm not enrolled to that training so it's not clear what your struggle is. Please share the requirements and then what you did and we can compare it together.

Sometimes it requires impersonating for a user, when copy/pasting not even blank space is allowed it must be strictly 1:1 or if you didn't complete any of the previous steps it might be missing prerequisite... We all got stuck ourselves as well, don't you worry 😉 failure is a great learning opportunity and trust me when you happen to overcome it will be like a drug hahaha

[AJ-TechTrek]

Hi @ryno440 ,

first welcome to the ServiceNow world! 🎉

Lab 7 of the ServiceNow Administration Fundamentals course is often where new learners get stuck because it combines everything taught so far (lists, forms, tables, views, filters, etc.) into a single scenario as per my understanding.

Lab 7 covers this at high Level:

• Creating and configuring a list or form layout.

• Working with views, filters, or UI policies.

• Modifying fields on a table (like Incident or Change).

• Possibly creating a business rule or notification.

Lab 7 is a culmination lab → it wants you to apply:

• Table and field creation / editing

• Form layout / list layout configuration

• Basic data model understanding

• UI actions or policies

It will be good if you can provide more information where you stuck and what error you are facing so we can help with solution.

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Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025