Network diagrams upload in servicenow CMDB
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‎09-13-2023 04:30 AM
Hi,
I have few Network diagrams which need to be uploaded to servicenow cmdb.
could anyone help me how do i do that ?
Thanks,
Kavya
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‎09-13-2023 06:43 AM
If your objective is to store documents containing network diagrams, then it will be better to create one knowledge article for each network diagram (with a good description about the network diagram) and then attach the document containing the diagram to each knowledge article. You can use the 'Affected products' related list of knowledge articles to indicate the list of CIs which are represented in the network diagram attached to the knowledge article. Also make sure to restrict the access to these articles only to appropriate configuration management groups through user criteria.