Not able to see cmdb_sam_sw_install table.

[Community Alums]

Hi,

I am not able to see cmdb_sam_sw_install table in my ServiceNow instance while my friend is able to view it. Can anyone let me know what might be the possible reason behind this.

[JohnPeck1]

Most likely security roles (you may not have the same SAM roles as your friend:

Also worth checking Module Access (The "cmdb_sam_sw_install" table might be associated with a specific module or application, and your user account may not have access to that module. ServiceNow organizes tables and functionality into different modules, and your access privileges can be limited based on the modules assigned to you.)

Instance Customization ( It's possible that the "cmdb_sam_sw_install" table has been customized or restricted in your ServiceNow instance. Administrators can modify table visibility and restrict access to certain tables based on business requirements. Check with your instance administrator or ServiceNow support team to verify if there are any customizations or restrictions applied to that table.)

Data Privacy Rules: if your instance has data privacy rules configured, it's possible that the "cmdb_sam_sw_install" table has been restricted based on those rules. Data privacy rules are used to limit access to sensitive data based on specific conditions. Confirm if any data privacy rules are in place that might be affecting your visibility of the table.

[Pavankumar_1]

Hi @Community Alums ,

have you installed the SAM plugin?

Tables are created in ServiceNow based on the plugins that you installed.

I think cmdb_sam_sw_install this table related to SAM.

[Community Alums]

Hello Pavan,
Thanks for taking some time and responding.

Can you please help me with the Plugin name.

[Pavankumar_1]

Hi @Community Alums ,

It will required a subscription.

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/software-asset-management2/task/t_RequSoftwareAssetMgmt.html