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Now Assist AI for Stale CI Identification and CMDB Data Quality Improvement

Snikhat
Kilo Contributor

3 weeks ago

Hello Community,

We're evaluating a CMDB data quality initiative and would like your feedback.

Objective:
Leverage Now Assist AI to proactively identify, analyze, and recommend remediation for stale Configuration Items (CIs) to improve CMDB health and maintain trusted data.

Key Expectations:

  • Detect CIs that have not been updated/discovered within a defined threshold.
  • Identify likely causes (discovery issues, integration failures, ownership gaps, etc.).
  • Prioritize stale CIs based on business impact and relationships.
  • Recommend actions such as refresh, validation, retirement, or archival.
  • Provide AI-generated summaries and cleanup insights.

Questions:

  1. Has anyone used Now Assist for CMDB to support stale CI identification or remediation?
  2. Are there any out-of-the-box capabilities or implementation patterns for this use case?
  3. Have you combined CMDB Health, CMDB Data Manager, and Now Assist for automated stale CI governance?
  4. What best practices do you recommend before retiring or archiving AI-flagged stale CIs?

We would appreciate any experiences, lessons learned, or product recommendations.

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1 REPLY 1

abbasshaik4
Tera Sage

3 weeks ago

Hello @Snikhat,

Please refer to the link below:
Now Assist for Configuration Management Database (CMDB) • Australia ServiceNow AI Platform Capabilit...

OR
Refer to this Now learning course:
https://learning.servicenow.com/lxp/en/it-operations-management/now-assist-for-configuration-managem...

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

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