@NevilleLee
Since POTS lines are a type of telecommunication asset, they can be stored in one of the following CMDB tables:
Table Name Description
| cmdb_ci | Generic table for all CI types (not recommended for specific telecom assets). |
| cmdb_ci_computer | If linked to a specific telephony system (PBX, VoIP Gateway, etc.). |
| cmdb_ci_ip_phone | If you treat POTS as a telephony asset. |
| cmdb_ci_network_adapter | If tied to a network infrastructure. |
| cmdb_ci_telephone_number | (Recommended if available in your instance) - Stores telephone numbers as CIs. |
| cmdb_ci_comm_equipment | If you treat POTS lines as part of communication infrastructure. |
Recommended: If your instance has cmdb_ci_telephone_number, use it. Otherwise, create a custom CMDB class (e.g., cmdb_ci_pots_line).
You can load POTS data into CMDB using several methods:
Option 1: Import Set & Transform Map.
Option 2: Discovery & Integration (If Automated Discovery is Available).
