Hi all,
First community post, so please excuse if the post is in the wrong place.
I work for a large mining organisation and we have recently migrated from an outdated, over customized instance of servicenow.
With the instance we have rolled out a range of "things" to help maintain CMDB data and now I'm looking to put a process together for Data Certification. I'm seeking insight into use cases, previous experiences, lessons learned from anyone keen to share.
Data certification will result in additional work for CI data managers so I'd like to ensure that we are doing what we can to get the value from the work.
When, where & how have you used it, what value did you realise from it?
Thanks in advance!
