Roles required to view incident details in express list for "Service operations workspace ITOM"
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11-17-2024 11:35 PM
Hi Everyone,
Could you guys help on what roles are required for checking incident details on "Express list" of "Service operations workspace itom".
I am currently using following roles but still cannot able to see incident details on SOW:
canvas_user
evt_mgmt_user
itil
snc_internal
workspace_user
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11-18-2024 09:39 PM
Hi @Indegenius
Can you give evt_mgmt_operator and ITIL
Mark it Helpful and Accept Solution!! If this helps you to solve your query.
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11-18-2024 11:35 PM
Thanks for your response...!
i tried with evt_mgmt_operator and ITIL roles but still not able to see incident details. I was able to see details by giving "Admin" role which we cannot do.
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11-20-2024 05:59 AM
Hi @Indegenius
Refer this threads
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994285
Mark it Helpful and Accept Solution!! If this helps you to understand.
