- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-09-2024 12:29 PM - edited 01-09-2024 12:44 PM
Is it possible to setup the SCCM-SG connector to be the only Data Source modifying the Computer Class (not its children) I want to prevent Discovery from updating this class, however, I want Discovery and SCCM to both modify the Server Class which is a child of the Computer Class.
Solved! Go to Solution.
- Labels:
-
Service Graph Connector
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 07:39 AM
Did you verify that records in cmdb_ci_computer table with class=computer is still getting updated by discovery source=ServiceNow even after you have configured this reconciliation rule? If that is indeed the case, then please raise a case with ServiceNow support (as it might be due to something that is customized in your instance)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 12:39 AM
Hi @Donna Olsen
Yes you can control the data source and update to computer class only from SCCM Data source , you need oto mark active false for scheduled Data imports .
Also you can use the IRE rules for which data updates the computer and Servers.
Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Ajay
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 06:11 AM - edited 01-10-2024 06:11 AM
Thank you, we do use the IRE rules and have SCCM set as only data source, however, Computer CIs are being updated by the mid.servers via Discovery.
I am not sure I understand why I would mark the SCCM scheduled data imports to false when those are what are needed in the Computer class.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 03:10 AM
Yes. You need to go to CI class manager, open the required classes and configure the reconciliation rules for each class as per how you need it. The following URL has details about reconciliation rules:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 06:07 AM - edited 01-10-2024 06:08 AM
Thank you, we do use the reconciliation rules for this now, however, Discovery, mid.server, is still updating the Computer class. There must be something else I am missing.