SCCM-SG Connector main and only data source possible for Computer Class Only?

[Donna Olsen]

Is it possible to setup the SCCM-SG connector to be the only Data Source modifying the Computer Class (not its children)  I want to prevent Discovery from updating this class, however, I want Discovery and SCCM to both modify the Server Class which is a child of the Computer Class. 

[Ashok Sasidhara]

Is it possible to share screenshot of reconciliation rules configured for Computer class?

[Donna Olsen]

-Computer Class has SCCM only as priority 100

-Then in the Server Class, SCCM is derived at priority 100 and we added ServiceNow with a priority of 90. 

       We also added the data refresh rule for SCCM to update records if ServiceNow has not updated in 15 days.

SCCM-SG runs every other day

For ServiceNow Discovery we have schedules that run through and complete within one week.

[Ashok Sasidhara · Accepted solution]

Did you verify that records in cmdb_ci_computer table with class=computer is still getting updated by discovery source=ServiceNow even after you have configured this reconciliation rule? If that is indeed the case, then please raise a case with ServiceNow support (as it might be due to something that is customized in your instance)

[Donna Olsen]

Yes’ thank you for your feedback. I will raise a ticket with ServiceNow.

[pratiksha5]

Create a reconciliation rule like in a screenshot and then create a data refresh rule.