Scenario : automate the ''end outage' in cmdb_ci_outstage when incident is resolved

Go to solution
sandhyaBatc
Tera Contributor

3 weeks ago

Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , 

 

Expected Result: When incident is resolved, Automate the EndOutstage and update End field and with Duration time

 

 

 

Preview file
72 KB
0 Helpfuls
  • 577 Views
1 ACCEPTED SOLUTION

Go to solution
AndersBGS
Tera Patron

3 weeks ago

Hi @sandhyaBatc 

 

This can easily be obtained by a business rule / script step if flow designer... but why? Have you thought about that an outage can actually end before an incident is resolved. If you based your outage end on incident is resolved, you could get longer outage time that actually occurred. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

0 Helpfuls
2 REPLIES 2

Go to solution
AndersBGS
Tera Patron

3 weeks ago

Hi @sandhyaBatc 

 

This can easily be obtained by a business rule / script step if flow designer... but why? Have you thought about that an outage can actually end before an incident is resolved. If you based your outage end on incident is resolved, you could get longer outage time that actually occurred. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Go to solution
sandhyaBatc
Tera Contributor

2 weeks ago

Got it Thank you 

0 Helpfuls