- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-16-2024 07:59 AM
So I just ran across this page which says, in part,
Service mapping functions in real time, automatically updating whenever any aspect of the infrastructure or its components change. With reliable, real-time data...
But as far as I can tell, Service Mapping only updates anything when it is scheduled to. If someone updates a server at 4 PM, but you have Service Mapping and/or discovery scheduled to run at midnight, then there's going to be an eight-hour delay between the change and when your dependency views and maps get updated. Correct? Service Mapping doesn't execute constantly, right? I know discovery doesn't.
Maybe this advertisement for Service Mapping means that changes to the CMDB automatically, in real-time, update the Service Mapping output. But that's not how it reads. It reads like if you go unplug a server, that server will vanish from your dependency views instantly.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-16-2024 08:31 AM
Hi Dave,
What you described in the last paragraph in your post is correct - Service Mapping doesn't operate continuously. When Service Mapping runs a scheduled discovery any updates made to the CMDB are performed in real-time, the same was as Discovery does.
Both Service Mapping and Discovery are part of the ITOM product family - I'll forward your feedback to the outbound product management team.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-16-2024 08:31 AM
Hi Dave,
What you described in the last paragraph in your post is correct - Service Mapping doesn't operate continuously. When Service Mapping runs a scheduled discovery any updates made to the CMDB are performed in real-time, the same was as Discovery does.
Both Service Mapping and Discovery are part of the ITOM product family - I'll forward your feedback to the outbound product management team.