Managing the myriad of essential IT services found in most modern businesses is an increasingly complex task. To do so effectively, IT departments need both a big-picture view of these services, as well as a detailed understanding of how they work and interact. Unfortunately, too many organizations still rely on outdated, inefficient manual processes to map their services. Even among those organizations that employ service mapping, too often the mapping solutions they depend on are insufficient to fully chart expanding infrastructures, leaving out vital data that can make a significant difference. And, as infrastructures continue to grow, the need for improved mapping grows along with it. When faced with the difficulty of mapping convoluted IT topologies, successful businesses turn to ServiceNow.
ServiceNow Service Mapping employs advanced automation to the service mapping process to build a fully-accurate and completely dynamic chart of every digital service within a company. An essential part of IT Operation Management (ITOM) ecosystem, ServiceNow Service Mapping leaves no corner of the IT infrastructure uncovered, providing flexible service-mapping options, including top-down mapping, tag-based mapping, intelligent traffic-based mapping, service mesh mapping, and dynamic CI groups. No matter the scenario, businesses that rely on ServiceNow will always have the correct approach to service mapping.
Built for effective mapping regardless of the computing environment, Service Mapping from ServiceNow is also fully compatible with multi-cloud environments, and provides out-of-the-box service visibility across Amazon AWS, Microsoft Azure, and Google GCP, and can be customized to support other cloud vendors as well.
And, because Service Mapping is built on the Now Platform®, it automatically leverages existing discovery data from the organization’s Configuration Management Database (CMDB). Service Mapping likewise ensures that maps are being updated in real time; any changes to the IT environment are mirrored by updates to the service map in the CMDB. With ServiceNow, service maps are always accurate, up-to-date, and comprehensive.
Understand and manage your service applications like never before. Try Service Mapping from ServiceNow, and create the maps you need to navigate the complexities of modern IT infrastructure.