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Resolved! Not able to create CMDB data manager policy's

I’m getting an error while creating a retire policy for the cmdb_ci_network_gear table in CMDB Data Manager:"Error in creating policy. CMDB classes covered by this policy do not have matching life-cycle rules for retirement, see documentation for ref...

Choices not being inherited from Parent table to Child table

Hello Community,                           I have created one field named 'owner' in cmdb_ci_hardware(Parent) table. cmdb_ci_ip_router is the child table for cmdb_ci_hardware. Field 'owner' is inherited from parent to child but the choices present in...

Screenshot 2024-05-20 222544.png Screenshot 2024-05-20 222621.png Screenshot 2024-05-20 222653.png
Kavyasri by Tera Contributor
  • 908 Views
  • 2 replies
  • 0 helpfuls

Application Service fields: Used For vs Environment not syncing

I am noticing there are two fields that capture the same data, yet do not sync with each other.On Calculated Application Service I have 'Used For' on the form. You choose Production, Staging, etcYet on all CMDB items they inherit the 'Environment' fi...

Johnathan R by Tera Contributor
  • 874 Views
  • 2 replies
  • 0 helpfuls

Reports for Asset and CIs Reconciliation - ITAM? CMDB

I am a new PA Admin for our SN platform, Vancouver Release. We aren't live yet, but looking to see if anyone knows an OOTB solution for reconciling CMDB CIs without Assets and vice versa. I see ITAM application installed, but wondering if there is so...

Resolved! Create Reports for Vulnerability Items

Hello I am trying to create a total vulnerability item report that shows x axis as Past due, Due today, due 1-3 days, 4-7 etc. and the y axis contains Service team names for dashboard.   See attached for reference and provide suggestions

Bredd by Tera Contributor
  • 942 Views
  • 3 replies
  • 2 helpfuls

Synching product model display name after company normalization

Hi All, Recently we did a company normalization in our environment. After performing the guided set up as expected, normalized data has been populated as expected.When it comes to product model table, in the manufacturer field we are able to see norm...

Ganeshm1 by Tera Guru
  • 529 Views
  • 1 replies
  • 0 helpfuls

Duplicate CI tasks not getting closed by itself

Hello All, I am facing some issues with the Duplicate CI's in CMDB.  There was duplicate CI's created for a set of records. As we have "Duplicate of" field I was able to see that it got tied up with the duplicate record. Then I deleted the duplicate ...

SayliB by Mega Contributor
  • 400 Views
  • 1 replies
  • 0 helpfuls

CMDB Micro certification issue

I couldn't able to complete the Task-09 on CMDB Micro certification as there is no record available on the De-Duplication records, Can someone help me to sort this issue. Any assistance would be appreciated!!

Resolved! Tag-based service family use other than Service Mapping

Hello, I just started using Tag-based Service Mapping and it's working fine so far.  But now I'm curious about "Tag-based service families".  Is there any other use case for it other than Service Mapping?   I created a Business Rule to capture Owners...

Resolved! Sub slot to Sub Slot (Level 3 Sub Slot)

Hi Community, Is there any way to model level 3 Sub Slot under Equipment Holder in ServiceNow. From Level 3 sub slot, I mean Slot to Sub slot, Sub slot to Sub sub Slot (Level 3 Slot). Which CMDB class i can use to handle such use case ? 

Arun_Shaw by Tera Contributor
  • 714 Views
  • 3 replies
  • 0 helpfuls

Finding out the missing class in the cmdb table

Hello Everyone,I wanted to map a server type, named as  Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...

tushar5672 by Tera Contributor
  • 733 Views
  • 2 replies
  • 0 helpfuls