Hi,In the CMDB computers table ITIL users able to preview and open the "assigned to" user record for the CI record. But when try to preview the "assigned to" user record for inactive users it shows "No preview available". There is a query business...
Hi,i have created new section and fields in cmdb_ci_hardware. table form and expecting the same section and fields can be extended automatically to the child tables for cmdb_ci_hardware. but its not showing in the child tables. can you please help ...
HI,we are using ServiceNow provided 'service graph connector for Jamf' plugin to get the data form JAMF instance. But recently we are getting same for two JAMF devices, due to this reason only one asset record created in CI table and the second asset...
We have a need to have our GitHub organizations in the CMDB as part of a security requirement. We know we can export / import into servicenow - however not sure what class is appropriate to house this information. We will also assign owners to the ...
In CMDB server form, there is a related item. In personalization button, there is a filter relations by maximum level. Here there is 1, 2, 3, 4, 5 choices. So, the requirement is we need to keep by default the filter relations by maximum level to 1.S...
Hi, When I remediate CI duplication, I notice the attribute "Duplicate of" is removed. However, I've got a different behavior for a personal table in the CMDB. The table contains identification rules, which helps identifying duplicate CI. When I ru...
Hi, We are getting the mid server error : "MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server."Found KB Article: https://noderegister.service-now.com/kb?id=kb_ar...
I want to hide a few topic what is best way to hid them.
Hi,Our initial upload (done through excel templates) of CI's has gone stale. Currently we are not interfaced with any of our vendors/systems We have tried to update by uploading new CI templates but this does not seem to remove the CIs from the stale...
Hello community,The customer wants to add a "warranty" field for their computers. They’ve also requested a file or list explaining the RTE Entity Mappings in their instance, as the current setup is quite confusing regarding where we need to add these...
What is this table Manual endpoint [cmdb_ci_endpoint_manual]? In our instance we see that there are several records created by 'system' user. Unable to identify the source.PS - we are not using Service Mapping.
HiFor a catalog item, I have a multi row variable What my requirement is, for every user with action, a RITM should get created and workflow should get executed everytime. So if there are 2 rows, 2 RITM's should get created and workflow should get e...
Hello Team, im trying to get the servers related to application service (ci record) which has business criticality as '1-most critical' upto L3 level of relationship.I can get these from cmdb_rel_ci table by one by one. But i need all of them. Im try...
Hi, I want a catalog tasks to be created on a weekly basis for all the server CIs where the owner's account got deactivated. Catalog tasks should be assigned to owner's manager and all CI's related to one particular owner (Inactive) should come under...
Hi Community, Need some details on how to perform integration between HP Web Jet admin and Servicenow. This ask is related to CMDB integration. Thanks & Regards,Roopesh B.