Service Mapping Tomcat does not show database connection even if added manually

[smouazzen]

We are on version Vancouver and trying to create a Service Map for multiple applications. Some of our applications are running Tomcat behind a load balancer and the Service Mapping works up to the Tomcat application server, but will not show the MySQL database server. Both servers are discovered and the Tomcat application server CI (in cmdb_ci_app_server_tomcat) show a "Depends on" relationship with the MySQL Server. 

The MySQL server does show up as a Suggested Connections, and when added manually, does not show in the Service Map (the diagram).

[smouazzen]

Hi @Prabhjyot Sing1 , here are the screenshots. Thanks for your help.

Regards,

Sam

[Prabhjyot Sing1 · Accepted solution]

Hi @smouazzen ,

I see that you have an Identification Engine error on the map.

Are there any changes done to the IRE rules of the class ( cmdb_ci_endpoint_tcp ) cuz of which the discovery is not triggering/ connection not being added?

Please refer to the screenshot of the OOTB TCP endpoint Identification Rule.

Regards,

Prabhjyot 

[smouazzen]

Thank you @Prabhjyot Sing1. For some reason the TCP Enpoint [cmdb_ci_endpoint_tcp] was not active. Once updated to active and reloading the map, the database connection was added to the map. Appreciate your help.