Hello all,
Could someone give a guidance how to report/relate SN Incidents and link it to the "contract_sla" table.
CMDB INCIDENT table to "contract_sla" table.
The goal of the report is to list the INC numbers and the SLA definitions (P1, P2 etc. - Hight, Critical, Low etc.)
I am trying to find a timeline (duration) of the completion of a specific Incidents based on their SLAs.
Thank you for your help!
